FAQs

Delivery & Orders

How can I place an order?

Simply browse our online shop, add your chosen items to your cart, and complete the required information at checkout. Once your order has been placed, you will receive an order confirmation.

How can I pay for my order?

We accept online payments and cash on delivery. Delivery fees are calculated separately and will be shown when placing your order.

When will my order be delivered?

Orders are typically delivered within 2–3 working days. Customized or made-to-order pieces may require additional time.

What is your return and exchange policy?

We accept returns and exchanges on eligible items. Please refer to our Return & Exchange Policy for full details.

If your order arrives damaged or defective, please contact us and we will be happy to assess the item and arrange a replacement where applicable.

Custom Orders & Giveaways

Do you create customized giveaways for occasions?

Yes! We can create and customize giveaways for a variety of occasions and events. Please contact us to discuss your requirements, quantities, and timeline.

Retail & Stockists

Do you work with retail shops and stockists?

Yes. We are always open to exploring opportunities with retailers and stockists interested in carrying Noor Station products. Please contact us to discuss potential collaborations.